Clear terms, no surprises. Here’s how rescheduling, cancellations, and refunds work for every shoot we book across NYC.
If you need to cancel, let us know at least 48 hours before your scheduled shoot time for a full refund. We’ll confirm the cancellation and process your refund to the original payment method.
Cancellations made less than 48 hours before the shoot are subject to a $100 flat cancellation fee, deducted from your refund. This applies to no-shows as well. If our photographer arrives and can’t access the property or no one is available, it’s treated as a late cancellation.
Plans change, that’s fine. Every booking includes one free reschedule, no fee, no penalty, as long as you give us at least 48 hours’ notice. Just reach out, and we’ll find a new time that works.
A second reschedule, or any change made inside the 48-hour window, will be treated as a new cancellation under the policy above.
Once your photos, video, or 3D tour have been delivered, the shoot is considered complete and is generally final. That said, we stand behind our work if you believe there’s a genuine quality issue with what was delivered. Reach out within 15 days of delivery, and we’ll review it. Depending on the issue, that may mean a reshoot, edit revisions, or a partial refund.
Approved refunds are issued to your original payment method and typically appear within 15 business days, depending on your bank or card provider.
Reach out, and we’ll walk you through it, no fine-print runaround.
Contact Us
Phone: (646) 883-9193 | Email: info@teampicpros.com
